Everything a modern travel agency runs on — in one workspace.

Website forms, WhatsApp, Instagram DMs, Google Ads and phone — every lead lands in one queue with source attribution.

6 stages: New → Contacted → Qualified → Quoted → Negotiation → Won. Drag between lanes or switch to a filterable table.

SLA-based nudges, overdue badges on the dashboard, and daily digest so nothing slips through the cracks.

Auto-assign to agents by destination, budget or workload. Team leaders see everyone's pipeline in one view.

Every call, message, quote and payment is stitched onto the lead — full context before you pick up the phone.

Add hotels, meal plans, transfers, sightseeing and free time. Drag to reorder days, duplicate any day in one click.

Save Rishikesh 3N/4D, Bali honeymoon, Kashmir family — instantiate for a new lead in seconds and customise the diff.

Standardised T&C blocks so what's covered — and what's not — is unambiguous before the trip starts.

Turn any itinerary into a priced quotation. Line items flow through with GST, markup and discount preserved.

Cascading location dropdowns with a full geo dataset. Find every hotel you have in Rishikesh, Manali or Bali in one search.

EP, CP (breakfast), MAP (breakfast + one meal), AP (all meals) with seasonal validity windows for each rate.

Pick a hotel, enter pax + nights, apply your commission, generate a ready-to-send quotation linked to the lead.

Cost vs sell price on every hotel line so you always know your take before the customer says yes.

Revise pricing without losing history. Every version has a valid-until date, portal preview and branded PDF.

Convert accepted quotes to bookings. Auto-generate hotel and transfer vouchers with confirmation numbers.

CGST/SGST for intra-state, IGST for inter-state, place-of-supply logic baked in. Sequential per-agency numbering.

One-click CSV in the format your CA wants. Advances, invoices and cancellations reconciled every month.

Attach a pay link to any invoice. UPI, cards, netbanking and wallets — no gateway plumbing on your side.

Webhooks match payments to invoices in real time. Partial payments, refunds and settlements handled automatically.

Log hotel and DMC bills against a booking. See true trip margin — sell price minus every cost — on one screen.

Split payments into deposit, mid-trip and balance. Automated reminders when the next installment is due.

Customer signs in with an email or WhatsApp OTP. No accounts to manage, no passwords to reset.

One page showing itinerary, quotations, invoices, payments and travel documents in the order they happened.

Customer approves a quotation directly on the portal. You get a stamped audit trail and PDF.

Portal and PDFs render in your agency brand — logo, primary colour, footer imprint — set once in Settings.

Reply to WhatsApp messages inside TraWe. Chats are linked to leads and visible to the whole team.

Official templates, delivery receipts, media messages. Business-verified sending, not scraped web chat.

Transactional email from your own domain (via Cloud) and SMS for OTP + urgent nudges.

Every message, who sent it and when — searchable, exportable, immutable.

Pick your provider per workspace and paste your own key. A one-click Test button verifies connectivity before you rely on it. Zero markup on your provider bill.

Workspace key → project secret → TraWe shared AI. If your key expires or rate-limits, TraWe silently falls back — no AI feature ever breaks mid-flow.

Conversational interview — 4-6 targeted questions with quick-reply chips (trip style, hotel category, meal plan) — then a full day-by-day plan lands in the builder.

Open any itinerary and refine by chat: 'swap day 2 hotel', 'add candlelight dinner on day 3'. Edits are atomic — untouched days keep their exact costs, markup, GST and TCS.

24×7 auto-replies on new query threads with a Gemini system prompt you fully control from Settings → WhatsApp — with brand tone, language and guardrails.

Semantic search across queries, quotations, invoices and chat history — powered by pgvector and Gemini embeddings. 'Which Rishikesh trips are pending payment?' — instant answer with sources.

One-paragraph brief of any query's full history — every timeline entry, quote and payment condensed before you jump on a call.

Channel-aware WhatsApp and email drafts that pick up prior context and match the customer's language — English, Hindi or Hinglish.

Projected month-end revenue based on pipeline velocity, historical close rates and seasonality — refreshed nightly by Gemini on your own data.

Your Gemini key is stored encrypted per workspace and never shared. Prompts never leak between agencies — Row-Level Security enforces it in the database.

Incoming rows from Google Sheets are auto-classified into the right pipeline stage and service type by Gemini before landing in Queries.

Gemini 2.5 Flash with Google Search grounding returns fares, timings and carriers — structured and ready to paste into a quotation.

Ask by city or area — get availability, star rating, typical rate and an image. One click to add the hotel into the itinerary day.

Every IATA code in one autocomplete — city, country and airport name searchable in the flight forms.

Country → State → City → Area dropdowns backed by a full geo dataset for hotels, transfers and itinerary destinations.

Only one itinerary can be Confirmed on a query at a time — no confusion about which plan is live for invoicing and operations.

Confirm & Invoice creates the GST invoice from the exact confirmed plan — costs, markup, GST and TCS flow through untouched.

Confirming mints a public tokenised portal URL the client can open, review, accept and pay — no login, no password.

Need to change something? Reopen resets the itinerary to draft, voids the auto-generated invoice, clears confirmation metadata and invalidates caches — cleanly.

Collected · Due · Overdue · Refunded · Wallet — auto-computed from invoices, payments and refunds, filterable by date and agent.

Bank name, UTR/reference, due date, proof file — everything on one form. Auto-picks GST mode from client and agency state.

Auto-raise from a confirmed itinerary, or Manual Invoice dialog with live tax preview, HSN/SAC per line and auto CGST/SGST vs IGST.

Choose which agency bank the customer should pay to — the branded PDF prints the correct account and UPI.

The number that matters — the customer's grand total — is the biggest thing on the screen. No mental math.

Toggle rupees or percentage. Distributed proportionally across service lines in the costing summary.

Sensible default for tour packages. CGST/SGST split and place-of-supply logic still handled correctly in the invoice PDF.

CGST/SGST split, TCS, GST-apply-on, per-child / per-infant, costing type and currency all live in one collapsible section.

4-6 short questions with quick-reply chips — trip style, hotel category, meal plan — then a full day-by-day plan lands in the builder ready to edit.

'Add a candlelight dinner on day 3' or 'replace the day 2 hotel with a 5★ beachfront' — the AI rewrites only what you mention and preserves the rest.

Even single-day edits re-emit all days so costs and taxes stay consistent — no orphan services, no drifted totals.

Turn any AI-built plan into a reusable template with one click — future queries instantiate in seconds and diff from there.

Ships as a signed installer. Same auth, same workspace, same live data — just outside the browser.

Runs in the system tray so notifications and reminders stay reachable even when the window is closed.

Docs, Razorpay pay pages and portal links open in the default browser — the desktop shell stays on the CRM.

When lead stage → Quoted, send WhatsApp template + create a follow-up in 2 days. No code.

Every departure, hotel check-in and driver assignment on a shared calendar the whole team sees.

Ping the right agent when a customer pays, replies or signs a quote.

Passport, visa and ID uploads with expiry alerts 30/60/90 days out.

Conversion at every stage, average time-in-stage, and drop-off reasons across sources.

MTD / QTD / YTD revenue, by destination, agent and package. Margin after supplier bills.

Who's closing, who's chasing, who needs help — updated live.

Tax-ready CSVs and an immutable audit log for compliance and internal review.

Every agency is fully isolated at the database row level. Your data never touches another tenant's queries.

Owner, Sales Manager, Agent, Accounts, Ops — each with a scoped permission set out of the box.

Add TraWe to your phone home screen. Works on the go, syncs when you're back online.

Quote in USD, EUR, AED, SGD with live exchange rates. Base currency configurable per agency.

Hosted in India-region datacentres. TLS everywhere, encryption at rest, daily backups.

Point portal.your-agency.com at app.trawe.in, hit Verify, and every share link renders on your domain — SSL handled for you.

Prefer zero DNS? Get your-agency.trawe.in out of the box with the same branding controls.

Logo, accent colour, favicon and social OG image — set once in Settings, applied to portal, PDFs and public share pages.

Anon-safe public RPC resolves the tenant by host — travellers never see TraWe branding on your domain.

Tour code, itinerary, departure dates and pax slots — run the same package across the season without rebuilding it every time.

Live remaining-seats counter as bookings come in. Auto-close when the batch is full.

Store the full occupancy matrix so agents pick the right slab in one click.

Every FD inquiry lands in a dedicated queue, tagged to the tour and departure date.

Plans with underwriter, cover geography (Domestic, Asia, Worldwide), sum insured tiers and inclusions.

Premium matrix by age slab and trip duration — pick the row, we plug it into the quotation.

Add insurance as a taxable line item to any quotation or invoice with the correct HSN/SAC code.

Store bank name, account number, IFSC, branch and UPI ID per agency — mark a default for new invoices.

Choose the receiving bank when raising an invoice. Printed PDFs show the correct account for the customer to pay to.

Filter payments and settlements by bank to reconcile each ledger cleanly at month-end.

Airports, hotels, railway stations and city landmarks — reusable across every quotation.

Sedan, SUV, tempo, coach — per-point rates with peak/off-peak windows and margin visibility.

Assign a driver from the crew master to any transfer segment; export a run-sheet for ops.

Generate hotel + transfer + activity vouchers from a booking with your agency logo, colours and 24/7 contact line.

Every voucher, invoice and quotation renders in the agency's own brand kit — no TraWe watermark.

Assign guide, driver and vehicle per booking; the customer portal shows point-of-contact details.

See every permission for every role on one screen. Toggle in place, changes take effect immediately.

Owner, Sales Manager, Agent, Accounts, Ops shipped out of the box — clone and tweak for your team.

Every rule is backed by Postgres row-level security — client tampering can't bypass what you deny.

Monthly revenue, bookings and quota — attainment updates in real time on the dashboard.

Who's ahead, who's chasing — a healthy scoreboard that runs itself.

Projected month-end revenue based on pipeline velocity, historical close rates and seasonality.

Auto-generate a shareable code per customer; auto-credit the wallet when a friend books.

Store per-customer credit balance; redeem on any invoice with a full audit trail.

Percentage or flat coupons with expiry, minimum ticket and destination scoping.

Jump to any module, lead, invoice or command in three keystrokes. Works from anywhere in the app.

'g' + letter to navigate, '/' to search, '?' for the cheatsheet. Built for the keyboard-first operator.

Save your favourite filters on Leads, Quotations, Bookings, Invoices, Vouchers and Bills — one click to recall.

Export any list to CSV with the columns and filters you're looking at — clean rows for finance and BI tools.

Add your own fields to the lead form — text, select, number, date — no code, no migration.

One page listing every integration with connection status, docs and a live setup dialog per app.

Guided flow to plug in your Meta app id, phone number id and system token — verify the send in under a minute.

Fire outbound webhooks on any CRM event — leads, payments, bookings — to your own systems.